If you have a dispute as a customer we favour direct communication to resolve any dispute fairly and professionally.

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1. Customer Service

For complaints, please contact our customer service team at [Your email address]. We undertake to respond as soon as possible.

 

2. Customers Residing in the European Union (ODR)

In accordance with Regulation (EU) No 524/2013, the European Commission provides an online dispute resolution (ODR) platform, accessible via the following link: europa.eu. 

 

3. International Disputes (Outside the EU)

For cross-border disputes outside the European Union, you may consult the portal econsumer.gov, an initiative of the International Consumer Protection and Enforcement Network (ICPEN), of which Switzerland is a member.

 

4. Governing Law and Jurisdiction

Subject to any overriding mandatory legal provisions (particularly those protecting consumers abroad), these relations are governed by Swiss law. The exclusive place of jurisdiction is the Company's registered office in Tramelan, Switzerland.